Released: April 2001

You Can Help Improve the Value of Your Home...
Tom McCormick Talks About National Survey Systems

In December 2000, Astoria Homes launched our latest market research tool, National Survey Systems. Many of you have received a survey in the mail. Your response helps us to better focus on you, the homebuyers, and understand the needs to the homebuying public.

How will NSS help Astoria Homes? Utilizing the results from these surveys will help make us a better company by exceeding people's expectations as an Astoria homeowner. We believe in our philosophy, "Built for Life™," in more ways than one. Our connection to you does not simply end once you move in to your new home. By expanding our communication lines with actual Astorian homeowners, we will continually improve upon our homes and customer service. We're not a "cookie-cutter" homebuilder. We get better and better with every home we build by keeping current with your needs and wants. In order to keep our homes "Built for Life™", we need to hear from our actual homeowners to learn for the future. If you and your neighbor are happy, then we're in an even better position for making future Astorian homeowners happy.

How will it help potential homebuyers? VALUE - We want to offer the most for your money. For example, we'll be discovering which included features you think are highest in value. By including more of the higher-valued items in our new homes, we'll stay focused on what the homebuying public wants. This allows us to eliminate those items you find insignificant in order to keep our prices low. We want what you want - to keep our prices and homes constantly improving at the greatest value.

How will it help current homeowners? We know we're asking a lot from our current homeowners to take the time our of their busy lives to fill our these surveys. However, we want you, your family and friends as satisfied Astoria homeowners now and in the future. In order to make our service better, we need to know about every contact you have made with us. We are aware of the many choices available to homebuyers today when selecting their home. We're also aware of the time, emotions, and stress that may go along with it. These surveys give you the opportunity to express your opinions, good or bad, about your homebuying experience with us. In turn, it gives us the opportunity to make changes to better meet your needs, or to improve upon what we are doing right. If you have a problem that requires immediate attention, we have staff ready to handle it. We are proud of the homes and communities we build, and we want you to be proud of them too.

How will NSS affect your future? We are committed to integrating your feedback to enhance our service and commitment to our homeowners. Our goal is to ensure your continued satisfaction, uphold and enhance the value of the Astoria brand, and ultimately increase the value of your home. We hope you will take pride in bettering Astoria Homes. If the time ever arises for you to sell your home, we want you to proudly use the Astoria name as a major asset.